I have been with Rogers since first year university and I can attest to the poor treatment of their customers. The number of years I accepted their insanely high fees and hidden charges is ridiculous. I am ashamed of how I let myself be bullied around for the past eight years.
Since they built their 3G network, I have paid $30/6GB of data. I noticed my usage was insignificant to what I paid for and asked Rogers if there was a cheaper plan. There wasn't. If I did not want to waste 98% of the data that I was paying for, they could switch me to a plan where I would pay $30/500MB. But I would have to renew my 3 year contract too.
Rogers charges ~$7/month as a System Access Fee. I am not entirely sure why this fee exists. I would like to know how I could use my phone without accessing the system. If it is mandatory, it should be built into the price and not listed as a separate fee that they do not tell you about when you are setting up your account.
I cancelled my service with Rogers on Feb 20 and my last bill includes the billing month of Feb 23-Mar 22. I understand I did not give them 30 days notice as they require but it is not as if I received a few days of service and then cancelled. I do not receive a single second of service but still I am charged.
I was told by two separate CSR that my cancellation fee would be $80 ($20/month-cancelled). My final bill lists my cancellation fee as $100. The latest CSR I talked to said that the minimum fee for a cancellation was $100 and apologized for the other representatives misleading me. However, it was company policy and nothing could be done about it.
The suffering I endured are mostly a consequence of my own naivety; however, the policies Rogers hides behind to rob their customers are completely non-sensical and should be illegal. A cell phone cannot be used without accessing the system. It takes the time of a CSR to hit the Enter key to cancel a contract, not 30 days. A minimum cancellation fee is needless punishment on top of another punishment.
The thing about '30 days notice' is, you can't give it except to cancel. If you want to keep your number and port it to someone else, either they refuse to recognize the notice until you actually port, or they cancel your number and send it into decay pool limbo: http://www.howardforums.com/showthread.php/1760189-Is-Rogers-Messing-with-me-or-am-I-Dumb
ReplyDeleteThe big 3 have all been evil, just like all of our larger, uncompetitive industries (wholesale prices are down, so an 8¢ overnight gas hike /in anticipation/ of demand, not response to it?! This is capitalism?). With the token threat of competition they've backed off a little, but it's still a joke. 40¢ a minute for a local in network overage minute?